New Client Support Jobs in greensboro, North Carolina (NC) at Sheakley

Sample New Client Support Job Description

New Client Support

The Implementation Specialist (IS) assists with the administration of the day-to-day operations of the Implementation Department's functions and duties. Sheakley HR Solutions provides HR to multiple small and medium sized companies.  The IS must be able to multi task and work independently.  Must have a good attention to detail and must be able to handle a variety of situations simultaneously. The IS helps with the implementation of clients and services to ensure a smooth transition.


Principal Duties & Responsibilities:

  • Entering employees into Prism as needed for the Implementation of new Clients.
  • Make employee changes in Prism
  • Time-Keeping maintenance for new clients.
  • Trouble-shoot time clock issues, install and trouble-shoot software and hardware.
  • Create and run basic Informer Reports.
  • Attend and assist in New Client Onboarding meetings
  • Review Employee paperwork including I-9 documentation
  • Creating packets of information for the employers or employees as needed for the Implementation of new Clients
  • Support New Clients in Systems Training
  • Set up GoAnywhere (Shared Drive) folders and links as well as S drive and Office Inbox
  • Assisting with Client needs as requested.
  • Closes out the New Client Folders at the end of Implementation.
  • Organize and develop training materials such as outlines, text, handouts, workflows, processes and presentations.
  • Performs other duties as assigned.


Education and Experience:

  • Excellent Computer Skills
  • Customer Service skills required
  • Experience working with multiple companies
  • Ability to work independently
  • Ability to multi task and work under pressure
  • Must be detailed oriented


Skills, Specialized Knowledge and Abilities:

  • Ability to handle sensitive information and maintain a high level of confidentiality.
  • Expert proficiency in Microsoft Office products Word, Excel
  • Excellent project management skills.
  • Well-built skills in organization, prioritization and time management.
  • Ability to work in a fast paced environment with little supervision and able to demonstrate considerable initiative.
  • Strong communication skills to effectively work with others to build consensus and rapport.
  • Experience in report development, procedures and business correspondence.
  • Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions.
  • Be able to meet project deadlines and have attention to detail.
  • Highly self-motivated individual.


Physical & Mental Demands:

The working conditions are typically in an office environment, except during client visits.  May require working after hours and occasional weekend to respond to emergency or non-emergency situations.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Ability to sit for long periods of time.
  • The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


  • Travel is primarily local during the business day. However, this position may require up to 25% travel, and could include out of town travel that may require overnight stays.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice

Current Openings for New Client Support Jobs in greensboro, North Carolina (NC) at Sheakley

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